By creating an account, starting a trial, purchasing a subscription, or using KADO, you agree to these Terms on behalf of yourself and, if applicable, your organization.
Who we are and who may use KADO
These Terms form an agreement between you and KADO Solutions (“KADO,” “we,” “us,” or “our”). You must be legally capable of entering a binding agreement. If you use KADO for an organization, you confirm that you have authority to bind that organization.
Accounts and authorized users
You must provide accurate account information, keep login credentials confidential, and promptly tell us about suspected unauthorized access. Your organization controls who it invites and the roles, permissions, projects, and workforce information available to each authorized user.
You are responsible for activity performed through your account unless caused by KADO’s breach of these Terms.
Trials, subscriptions, and payment
- Starter and Growth may include a 14-day free trial with a valid payment method.
- No subscription fee is charged at the start of the trial. Unless cancelled before the trial ends, the selected paid subscription begins automatically.
- Subscriptions renew monthly or annually according to the billing period selected at checkout.
- Prices, included active-person limits, taxes, and additional-person charges are shown at checkout. Stripe processes payment details; KADO does not store complete card numbers.
- You authorize recurring charges until cancellation. Fees already paid are non-refundable except where required by law or expressly stated otherwise.
You may cancel before renewal through the billing portal when available or by contacting us. Cancellation takes effect at the end of the current paid billing period unless applicable law requires otherwise.
Customer data and privacy
Between the parties, your organization retains its rights in information uploaded to KADO, including employee profiles, skills, availability, project plans, forecasts, time entries, and reports (“Customer Data”). You grant KADO a limited right to host, process, transmit, back up, and display Customer Data only as necessary to provide, secure, support, and improve the service.
Your organization is responsible for having a lawful basis and providing any required notices to employees, contractors, clients, and other individuals whose personal information it enters into KADO. Our handling of personal information is described in the Privacy Policy.
AI-assisted features
KADO may provide forecasts, matching scores, risk indicators, summaries, or recommended actions generated from workspace data. These outputs support—not replace—human judgment. They may be incomplete or inaccurate and must not be used as the sole basis for employment, compensation, disciplinary, legal, safety-critical, or similarly consequential decisions.
Acceptable use
You may not use KADO to break the law, violate another person’s rights, upload malicious code, bypass access controls, probe or disrupt the service, scrape the service at scale, resell access without permission, reverse engineer protected elements except where law permits, or make discriminatory or unlawful workforce decisions.
Our service and intellectual property
KADO and its software, design, documentation, trademarks, and underlying technology belong to KADO and its licensors. Subject to these Terms and payment of applicable fees, we grant authorized users a limited, non-exclusive, non-transferable right to use the service during the subscription term.
We may improve or change features over time. We will not intentionally make a material paid feature unavailable without reasonable notice where practicable.
Confidentiality and security
Each party must protect the other party’s non-public confidential information using reasonable care and use it only for the relationship contemplated by these Terms. KADO uses administrative, technical, and organizational safeguards designed to protect Customer Data, but no online service can guarantee absolute security.
Suspension and termination
We may suspend access when reasonably necessary to prevent harm, address a security threat, comply with law, or respond to a material breach. Either party may terminate for an uncured material breach. When a subscription ends, access will stop and Customer Data may be deleted after a reasonable export and retention period, subject to legal obligations and backup cycles.
Disclaimers and liability
KADO is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not guarantee uninterrupted operation or that forecasts and recommendations will be error-free.
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data. KADO’s aggregate liability arising from the service will not exceed the fees paid or payable for the service during the 12 months before the event giving rise to the claim. These limits do not apply where they cannot lawfully apply.
Governing law and changes
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Courts located in Ontario will have exclusive jurisdiction, except where consumer protection law requires otherwise.
We may update these Terms as the service or law changes. We will post the revised version and provide reasonable notice of material changes. Continued use after the effective date constitutes acceptance where permitted by law.
Contact
Questions about these Terms may be sent to legal@kadosolutions.com.